Synthesia is a leading AI video generation platform that allows users to create professional videos in just 15 minutes. It utilizes artificial intelligence to convert text into speech in over 120 languages, and offers users the choice of over 140 AI avatars. This web-based application requires no special equipment or advanced video editing skills, making it accessible and user-friendly.
Synthesia provides various uses and applications. For instance, it can be used to create sales training videos, technical training videos, knowledge base videos, and how-to videos for products. Given the widespread use and diverse applications of the platform, Synthesia has been trusted by over 50,000 companies of all sizes.
Creating videos with Synthesia doesn’t require the traditional hassle of hiring actors, procuring expensive equipment, or working with complex editing tools. Also, maintaining consistency and updating videos is made easier by the platform. Moreover, localizing content, which usually requires extra time and resources, is straightforward as videos can quickly be created in a variety of languages.
For support, users can contact the Synthesia customer service team via email or chat. The team is available from Monday to Sunday, between 8 am and 12 am GMT. However, some users have raised concerns about the customer service, citing it as ineffective, particularly regarding the lack of a telephone contact option and the perceived absence of subject matter experts in North America [1].
The platform’s pricing plans are affordable and start at $30 per month. The users seem to appreciate Synthesia’s cost-effectiveness, the regular addition of new avatars and features, and the platform’s ability to enable quick delivery on projects.
In terms of account management, Synthesia allows for plan upgrades through communication with their sales team. The personal plan offers 10 video credits per month, equal to 10 minutes of video. The platform also enables users to pause their plans if needed. Changing the associated email address isn’t currently an option, but users can create a new account with the desired email.
Payment methods accepted by Synthesia include credit cards for personal plans and a combination of credit cards and bank/wire transfers for corporate plans. Changes to billing information such as credit card details, address, and VAT information can be done, and the platform also has a procedure for refunds, subject to their Terms of Service.
Synthesia is also beneficial for customer service teams, providing an easy way to create professional how-to videos as well as converting text-based FAQs into engaging videos with AI avatars in multiple languages. Overall, Synthesia offers a fast, intuitive, and cost-effective alternative to traditional video creation.
