Cresta is a software development company specializing in AI and machine learning. Their core product is a cloud-based, real-time AI contact center for customer service and live chat [1]. Cresta’s platform aims to make businesses more productive by using Expertise AI to help sales and service teams unlock their full potential [2].
The platform combines advanced artificial intelligence, natural language processing, and human coaching to match agents’ best performance with the specific needs of each customer or opportunity in real time. Cresta’s AI-powered platform is designed to guide customer service agents on what to say and do during each interaction with customers, improving the overall customer experience [5].
This service was co-founded by Sebastian Thrun, who is also known as the creator of Google’s self-driving car project [3]. The company has driven hundreds of innovations in the AI for customer service space, and its Stanford and Google pedigree helps set it apart from competitors [4].
Overall, Cresta’s working environment is described as productive and fun, with pleasant and attentive bosses and co-workers [5]. To learn more about Cresta’s AI contact center for customer service and live chat, visit their website.
