Viable is a platform that offers AI-powered customer feedback analysis services to help companies better understand their customers and make data-driven decisions. The company uses GPT-3 and machine learning models to analyze customer feedback from various sources such as surveys, helpdesk tickets, online reviews, call transcripts, tweets, and more.
AskViable offers weekly reports that provide natural language summaries of the feedback themes categorized by feedback type. Customers use the insights provided by “AskViable” to increase Net Promoter Score (NPS), reduce support ticket volumes, optimize product time-to-market, and save on operating costs by automating feedback analysis.
This tool was founded in 2020 and is a privately held company with 11-50 employees based in Oakland, California. The platform is available through the website https://askviable.com and other media channels such as mobile websites and applications.
On social media, Viable has a presence on Twitter with the handle @askviable, where they regularly post updates and interact with their followers. They are also featured on GPT3Demo, where the platform is showcased as an example of how GPT-3 can be used to provide useful insights from customer feedback.
In terms of website traffic, this tool has an Alexa global rank of 1,090,426 and receives approximately 2,870 unique visitors per day. It is worth noting that AskViable should not be confused with Askable, another platform that offers services related to UX research and focus groups.
Overall, Viable offers an innovative solution for companies looking to better understand their customers and make data-driven decisions based on customer feedback.
