PolyAI is an enterprise voice assistant company that builds AI-powered voice assistants to automate customer service interactions. Their voice assistants are designed to carry on natural conversations with customers to solve their problems, regardless of what they say or how they say it. Their technology is based on “conversational AI” which is an advanced AI system that can genuinely understand conversational patterns from the human side, abandoning the need for pre-defined keywords or commands.
PolyAI’s voice assistants are versatile and can carry on a natural conversation for as long as it takes to solve the customer’s problem. Their customers are free to speak however they like, without being expected to guess keywords. This feature helps businesses provide exceptional customer service and leads to higher customer satisfaction scores and lower operational costs.
“Poly AI” has been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100 list. The company has also been featured in publications such as Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, and Forbes. This tool caters to the banking, hospitality, insurance, retail, and telecommunications industries.
The company was founded in 2017 and has its headquarters in London, GB. Poly.AI is a private company and is currently active.
If you’re interested in learning more about PolyAI’s conversational AI solutions, you can contact them through their website.
