Hiver is a customer service platform that offers an AI-powered assistant called Harvey to help improve customer support teams’ efficiency and productivity. Harvey is an intelligent and dependable sidekick that uses Natural Language Processing (NLP) to power up Hiver’s intuitive Gmail-based helpdesk capabilities.
The main goal of Harvey is to drive operational excellence and augment support agents’ productivity by eliminating repetitive work from their to-do lists. This, in turn, enables support teams to focus on value-added tasks while Harvey handles tactical grunt work. Harvey is aimed at transforming the agent experience and empowering support teams.
Harvey can suggest a curated list of email templates to respond from based on incoming customer emails. Agents can use one or more “Harvey”. Additionally, This tool has learned a new skill for agents to make use of – Email Template Suggestions, which helps reduce the time spent picking the right template.
It also helps customer service teams improve their response time. With the AI-powered platform’s assistance, companies can reduce the time needed to review hundreds of pages of legal documents, minimize risks of non-compliance, reduce overall costs, and uncover errors the naked eye may glance over.
Overall, Hiver’s Harvey AI bot can be a valuable tool for customer service teams looking to improve their productivity, efficiency, and customer satisfaction.
