Forethought is a platform that provides generative AI automation for customer support and aims to unlock human potential through artificial intelligence, beginning with transforming customer service. The platform uses SupportGPT™, a generative AI automation platform that boosts efficiency and the customer experience by learning from the data and Large Language Models (LLMs) of businesses to provide customized suggestions and insights.
Forethought’s AI can learn customer-facing knowledge, such as help articles, cloud docs, and macro templates, and unconventional sources of knowledge like past customer service tickets and email conversations.
This tool has different tools within its platform, including AI Agent Assist for Customer Service, which helps manage incoming support requests more efficiently and intelligently. Forethought Solve is another tool that provides relevant knowledge to support agents and predicts and prioritizes tickets. The platform also offers integrations to connect to support platforms and access all knowledge instantly, and security measures to protect customer data.
ForethoughtAI was founded in 2017 by a team of Facebook, Dropbox, and LinkedIn alumni, and has been building the world’s leading AI platform for customer experience for the last 5+ years. The company has won the TechCrunch Disrupt startup competition and has been featured in Forbes 30 Under 30.
Overall, Forethought is a generative AI platform that aims to improve customer support by providing customized suggestions and insights learned from businesses’ data and LLMs. It has various tools within its platform, including AI Agent Assist for Customer Service and Forethought Solve, to help manage incoming support requests efficiently and intelligently. The platform also offers integrations, security measures, and has won multiple awards in the startup community.
