Cohere is a technology company that offers customer support and onboarding software for businesses. Their platform uses Natural Language Processing (NLP) and machine learning to help companies automate conversations and interactions with their customers while reducing support costs and improving customer satisfaction scores. Cohere offers a variety of products and services that leverage their NLP technology to help businesses better serve their customers.
One of Cohere’s main products is Cohere Answers, a chatbot platform that allows customers to receive personalized support and accurate resolutions through step-by-step guidance. This platform enables businesses to drive self-service results and leverage their existing help center content without needing to define individual workflows.
In addition to Cohere Answers, the company offers an API that can be used to generate or analyze text for a variety of tasks, such as writing copy, moderating content, classifying data, and extracting information. Their large language models have been trained on billions of words, allowing them to learn nuance and context for a wide range of languages. The API can be accessed through native SDK support or encapsulated REST calls.
Cohere.io was founded in 2019 and is headquartered in Toronto, Ontario, with an additional office in New York, NY. As of 2023, the company has between 11-50 employees.
Overall, Cohere offers a range of NLP-based products and services designed to help businesses improve their customer support and onboarding processes. Their focus on self-service solutions and personalized support can help companies reduce support costs while improving customer satisfaction scores.
