WowTo is a sophisticated AI-powered platform designed to assist businesses in creating, hosting, and sharing a video knowledge base for customer support or training purposes.
Through its user-friendly interface, WowTo allows anyone, regardless of prior design or video editing knowledge, to build professional how-to videos, help videos, instructional videos, customer service videos, and step-by-step videos. This is particularly beneficial for support staff, as it empowers them to produce engaging and informative video content that can significantly improve customer satisfaction.
The video creation process is enhanced by WowTo’s powerful features. Its video editor, for instance, is designed to help users produce branded videos that align with their company’s aesthetic. Users can select a knowledge base layout that suits their use-case, and personalize it with their logo, cover art, and icons. In addition, WowTo provides natural AI voice overs and multi-lingual capabilities. If a user wants their video to speak in a UK dialect or German, for instance, the AI can make that happen. This localization feature ensures that global users can access videos in their local language, broadening the reach of the knowledge base.
Wow To also has a Chrome extension that facilitates the swift creation of workflow videos. The resultant videos can be shared easily via a knowledge base link, video URL, or by embedding the link. Alternatively, users can download the videos for offline use. This ability to create workflow videos and share them effectively can greatly improve a company’s customer success efforts.
Moreover, the platform allows for easy creation of a no-hassle and no-code video knowledge base for a company’s website, which can be customized with brand colors and chosen from multiple themes and layouts. WowTo also supports the use of a video widget within the app, providing in-app video tutorials for customer self-service.
In terms of pricing, Wow To has various plans that cater to different needs, including options for single user or multi-user access, different video creation limits, and optional integrations with software such as Atlassian Jira, Atlassian Confluence, and Zapier.
In addition to video creation, WowTo offers a video translation software to make content accessible to a global audience. This feature is essential for companies wishing to share their content internationally, considering the culture and regional preferences of diverse viewers. With WowTo, users can automatically translate videos online into several languages like English, Spanish, French, Japanese, Italian and more.
In summary, WowTo is an innovative tool that leverages AI technology to empower businesses to create and host a video knowledge base, thus improving customer support, enhancing user adoption, and reducing support tickets.
